When I have a LAN handling data which is going to cost the company $50-60K/hour when it's down due to the changes in workflow it would create (for instance the image handling network in a plant in the USPS), I can't afford to have a small support base. I need to be able to get it up and running NOW, not when the three geeks who wrote the code are available.
The amount of money wasn't the point for me, I passed the cost on to the end customer who was annoyed, but when it was explained he understood. He wasn't paying attention to the total costs when he chose his office system, and wound up paying more in the end.
As to the spelling corrections, why would I give a damn?
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