Yep thats me! lol I have a hamster named buttons he has never bitten or anything but my brothers old hamster would do the same thing as yours. What we did was put the cage on the floor, opened the door and put some treats out, then let the hamster take time to leave the cage, and when she is out calmly pet her and then eventually she will start to trust you a bit more each time you do it. It worked for us!!