Cinder & Smoke, I did all that you said and I was very nice. I saved the rant for here.

I nicely informed the local Station Manager and the Station Manager that not only did this effect me, but it might just in the long run effect them, as we will no longer ship through them. As well as asking any of our 90 some supplies to ship UPS, if they want our Biz. That in the long run, it could cost them more then the little $300 it would take to make this right.

You know what all 3 of them told me, we are sorry you feel that way and we will reund your supplier shiping for the item, his cost back.

Now you know what brought me to this rant. After spending hours on the phone, holding for one higher up after another, going through the same speech each time. I get sorry we made a error on your shipment and we hate to lose your biz.

I guess I just come from a differnt school of biz. When you make a mistake that cost your customers, you make up for it, even if you take a lose. In the long run you gain more by getting a faithfull customer

Oh well I have just spent the last few hours talking, leaving messages, to the customers effected by this and explained what happend. The few I talk to personal where very nce about it and understood. Some have had problems with FedX in the past also. One lady even told me that one of their trucks hit her car backing up and he just left.

Oh and the package is still not here yet, might be tomorrow now. UGH!!!!!!!!!!!!!!!! It's taken them 5 days to deliver a package thats only 1 hour away.