I emailed them back asking about the cutting boards and wire cages. Here's what I got back:

"The wire cages are actually recommended by PIJAC. The cutting boards are comprimise reached with local customers. The placement of a solid surface is actually detremental to the care of the animals, but most pleasing to the customers.

The base material is ideally suited to prevent the animals for laying in there own waste, and thus preventing sores on the skin of the animals. There have been no instances of hurt feet while being on this material in my 15 years of caring for the puppies in this way.

Thomas
*** *******"

I still don't trust them. I won't ever trust a pet store that sells animals like that. It does make sense (again) but why not give them a larger cage? The sheltie only had room in there because it was a sheltie..the berner pup I saw barely had any. If this is true, I guess they're one of the better pet stores but I still think they're all evil.