Grrrr.... customer "service"

[pomtzu]

I think the same about Comcast as you do - crappy service and ripoff prices - and that's why we don't have them!

That CS person sounded out of line with her snotty comments tho. I don't think even Comcast would have approved of her rudeness!

[happylabs]

Yes, I ditched Comcast a few years ago for DISH. Their prices seemed to be more inflated than the others. There was some other charge issue I had with them but now I cannot recall what it was. DISH will work with you if you want to lower your bills. Also, I got free HBO and STARZ for 3 months awhile back when I called to see if they had any new promotions. I think it is all in who you get when you call.

[DJFyrewolf36]

When you cancel put in a negative report on their customer service too...I wouldn't have been as nice as you lol. I had problems with Comcast until I switched to the small business plan. I had to drop it though because we couldn't install here. Be warned, the canceling process is a real pain in the rear...at least it seems to be here.

[Medusa]

Wow! That so-called CS person was incredibly rude to you! I would've asked for a supervisor then and there. I had a bad experience w/CS of another business and I ended up cancelling my order as well. I wonder how these people get the CS jobs. They certainly have no phone and people skills.

[Taz_Zoee]

Wow! I've not had to experience that. But my boyfriend did switch us from Comcast to Dish a few years ago as well. I hope you will be happy with Dish. I've had to call them several times for things and have always had a good experience. Once I was waiting for the box to do something and the woman and I began talking about our dogs. It was great!

[happylabs]

Not to hijack your post, but it seems that generally, wherever you go these days customer service is lacking or non-existent.

[dab_20]

That's horrible! Personally, I cannot STAND Comcast. They charge wayy too much for what we get. Our internet is slow, when it's supposed to be fast, and they keep saying there is nothing wrong with it! They never seem to really care when we are having problems with the cable or internet. Right now my mom is the one paying the bill so I have no choice in the matter, but I certainly won't choose Comcast as my service provider when I'm on my own.

[catnapper]

Wow! That so-called CS person was incredibly rude to you! I would've asked for a supervisor then and there. I had a bad experience w/CS of another business and I ended up cancelling my order as well. I wonder how these people get the CS jobs. They certainly have no phone and people skills.

That freminds me.... I asked to speak to her manager. She said "I don't have a manager, I have a supervisor" Oh. My. God. I statred at the phone as if to see if I heard right.

We still haven't called to cancel because the phone company is sending us a modem. I refuse to pay $150 hookup charge when everything is here to connect myself