Grrrr.... customer "service"

**smokey the elder** · 04-19-2010, 09:56 AM

Good for you, but if you got DirecTV we could each get a $100!

**Pinot's Mom** · 04-19-2010, 10:13 AM

I kicked Comcast to the curb years ago and went to DirecTV. It's a good decision to get rid of them. That conversation was awful, but not unbelievable to me.

**moosmom** · 04-19-2010, 11:15 AM

Good for your for standing your ground, Kim.

**pomtzu** · 04-19-2010, 01:06 PM

I think the same about Comcast as you do - crappy service and ripoff prices - and that's why we don't have them!

That CS person sounded out of line with her snotty comments tho. I don't think even Comcast would have approved of her rudeness!

**happylabs** · 04-19-2010, 01:13 PM

Yes, I ditched Comcast a few years ago for DISH. Their prices seemed to be more inflated than the others. There was some other charge issue I had with them but now I cannot recall what it was. DISH will work with you if you want to lower your bills. Also, I got free HBO and STARZ for 3 months awhile back when I called to see if they had any new promotions. I think it is all in who you get when you call.

**DJFyrewolf36** · 04-19-2010, 10:57 PM

When you cancel put in a negative report on their customer service too...I wouldn't have been as nice as you lol. I had problems with Comcast until I switched to the small business plan. I had to drop it though because we couldn't install here. Be warned, the canceling process is a real pain in the rear...at least it seems to be here.

**Medusa** · 04-20-2010, 08:39 AM

Wow! That so-called CS person was incredibly rude to you! I would've asked for a supervisor then and there. I had a bad experience w/CS of another business and I ended up cancelling my order as well. I wonder how these people get the CS jobs. They certainly have no phone and people skills.