A story you are going to love...

**lvpets2002** · 06-04-2009, 05:43 PM

I would have been like "What the FFkk are you people trying to pull.. Oh I would have been getting Mad.. You handled it well.. I prob would have said well you can just speak to my Attorny..Yes good moral to the story..

**happylabs** · 06-04-2009, 06:24 PM

Scary, isn't it, that these people have all of our personal information and don't have a clue what they are doing!!!

**Laura's Babies** · 06-04-2009, 07:04 PM

I was highly amused by the whole thing! # 1, that they thought I was going to pay them $250 over a phone for a bill they could not verify I even owed and kept insisting I do it over the phone and give them my banking information!

# 2- the first caller couldn't even identify what lab it was or what doctor had ordered the lab work done..

# 3- The second caller had the information of what doctor, had the Labs name but didn't expect me to ask for the labs name and phone number and not want to give it to me?

# 4- ALL the mistakes the LAB made, one mistake I could see, but mistake after mistake? Hummmm... now I am wondering if I can trust the results?

# 5- How obvious it is that they are the idiots and they had sent a collection agency after ME!

I just think it is ALL so funny!

# 6- WHO is going to pay the collection agency for that mistake? (and I asked the billing clerk at the lab that question.)

I wonder if my account is the only mistake made there that day too!

**moosmom** · 06-04-2009, 07:12 PM

Laura,

You are one wise woman!!! The people that I worry about are the elderly who live alone or with their spouses, and these jerks try to scam them. These poor people get scammed all the time and don't know any better.

Good for you for being on your toes.

**Moesha** · 06-04-2009, 10:34 PM

What I find amazing is that they messed up your name and the numbers in your address, but put together all the numbers in the correct order to be able to call you. They should be grateful to you that you did their work for them. I probably would not have gone to the doctor's office to straighten it out for them. Well, maybe if they gave me the correct name of my doctor and I had been there recently. But maybe not.

**Edwina's Secretary** · 06-05-2009, 01:31 PM

And to think people are worried if the government gets involved in healthcare delvery it will get messed up! I share you pain. Hospitals, labs and insurance companies hire minimum wage employees to handle sensitive information and teaches them the customer is always wrong!

**Medusa** · 06-05-2009, 02:06 PM

This reminds me of an incident that took place years ago. I was trying to track an order and said "It was to be delivered to Greensburg, Ohio". The woman said "Ma'am, there is no Greensburg, Ohio." I said "Really?"
"Yes", she said. "Then the town where I live doesn't exist? So that would mean the house I'm in doesn't exist either. Then I don't exist either. So you mustn't exist either!" She got my point and found my order.

They're out there, Laura, and probably reproducing as we speak.