Sigh. How would you handle this? *Update* 5/30; post #11

[Medusa]

Oooookaaaaaay.....I decided to go to the garage and see how many sheets of tile were left over so that I could see where I could have them installed in the kitchen. Guess what? He didn't measure wrong after all. He looked at the extra box and assumed it contained tile but it didn't; it contained the grout. So I didn't say anything to him when he arrived this morning and when it came time to grout, he asked where it was and I said "It's in the box in the garage". Silence. For the rest of the day. I don't know if he was embarrassed or upset but he didn't speak to me AT ALL. I finally said "What's up? You're usually so chatty and you haven't said a word to me all day". He said "Oh, nothing. My back hurts". I said "Did you injure it?" "No. I was crawling under a customer's deck all day yesterday". So I said "Are you taking anything for it?" "No". Ok, now I'm annoyed because he's acting like a little brat and I'm not into it. I will not stroke anyone. So I left to let him do his work.

Turns out he was pi$$ed because he had to cut some of the tile to make it fit and he didn't want to. Waaaah! He said that he never cuts tile if it's under an inch in size. Oh well. First time for everything. He actually wanted to put shoe mold on top of the tile to match the stain of my cabinets. I said point blank "No. I want tile". He said "But..........ok....." I mean, c'mon! Did he really expect me to settle for that? Anyhow, I told him that after he finishes some other work for me that I'd give him a break for a while. I think he's just plain tired.

I made spaghetti sauce for my son when he was home and this guy commented that his girlfriend couldn't make good sauce so I made extra and gave him a container of it. When he left today, I think he may have felt crummy about his behavior because he gave my container back and said "If my girlfriend could cook like that, I'd have spaghetti every day". So he'll be back tomorrow to seal everything, then he'll finish up a few jobs for me and that'll be it for a while.

[pomtzu]

DUH - a box of grout. It seems like his ego was hurting more than his back. Bet he felt stupid.

[Cataholic]

The tile came in the same sized box as a carton of grout? We must be weird in the US. Tile comes in the square boxes, and grout comes in cartons. Sounds like this guy doesn't know what he is doing, really. I put up my own backsplash. Kind of an easy job, really. Though my tile was on mesh, and not tape, it is the same application. I had a few tiles fall off, but, I had the mortar to hold them back in place until I grouted. Did you pay him to seal, too?

You might want to think twice about keeping this guy around. Who knows what else he might be off about.

[smokey the elder]

Oops. I think he was grumpy because he was mad and embarrassed at himself, not you. I hope it all gets sorted out.

[Medusa]

The tile came in the same sized box as a carton of grout? We must be weird in the US. Tile comes in the square boxes, and grout comes in cartons. Sounds like this guy doesn't know what he is doing, really. I put up my own backsplash. Kind of an easy job, really. Though my tile was on mesh, and not tape, it is the same application. I had a few tiles fall off, but, I had the mortar to hold them back in place until I grouted. Did you pay him to seal, too?

You might want to think twice about keeping this guy around. Who knows what else he might be off about.

I can understand why you would feel that way, especially after I complained on PT about him. But, to be fair, the grout was in a carton packed inside a box the same size as the tile. So he just assumed that it was tile and that I had moved the grout elsewhere. (Why he would assume that, I don't know.) Anyhow, he did a great job w/the tile installation, just beautiful, even painstakingly hand gluing on each stainless steel piece that fell off. It took him a full day, 8 straight hours. He's done other work for me in the past and his work has always been top notch, so my gripe now is w/the tile company. Clearly the product was defective and the owner of the company offered to "help" me w/any over charge incurred from the installer's over time, so we're presently working that out. The installer has a couple more jobs for me that we've already contracted for, so I told him that after that, I'm taking a break. He was his usual chatty, nice self yesterday, so I think he may be worried that I'm going to cut him loose. If he had indeed mismeasured and wouldn't have reimbursed me for the error, then, yes, I would've cut him loose. But, as I said, he measured correctly and even worked tirelessly to correct the tile company's mistake, so we're good.