I would not give a friend's contact details to any company because they gave me a discount. I would pass on the details of firms who had given me a good, cost-effective service to my friends.

Obviously I will take the service for the lowest price they can offer, but I would not put price above service. I don't think there are any short cuts to growing a client base. If you want my money, I expect you to do what you say you will do, I expect decent communication - if you can't be here when you said you would be, let me know.

So far as mistakes go, everybody makes them. Deal with me honestly and I will treat you the same way.