SHOCKING customer service

[lizbud]

I am currently dealing with Ameritech and trying ask questions about changing the plan for my dsl and I cannot get a tech support person I can understand. Sooo frustrating!! Is Ameritech run from somewhere OUT of the country?? I don't want this thread moved to the doghouse, so if somebody knows why it seems impossible to get an easy-to-understand tech person, will you PM me?

Why would this thread get moved to the dog house? Most all big companies
use overseas help for their call centers. Probably because the labor is cheaper
there. I know AT&T & DEll , both use call centers in India.Most of the people
I had to talk with had very thick accents. Very hard to commuicate with them.

[Sirrahsim]

Why would this thread get moved to the dog house? Most all big companies
use overseas help for their call centers. Probably because the labor is cheaper
there. I know AT&T & DEll , both use call centers in India.Most of the people
I had to talk with had very thick accents. Very hard to commuicate with them.

In recent history anything that touched on ethnicity/accents has gotten out of hand rather quickly... That's why