I know what you mean. Here is my sych

phone rings

me: Good morning Veterans Services

lady: Yes Felix needs his rabies shot and he has a terrible time having a movement.

me: I'm sorry ma'am you have the wrong number. This is the Veterans Services office.

lady: I know that is why I'm calling. I've called this number for the last 15 years.

me: Ma'am I think you want this number 989 555-5555 as it is the one to the local vets office.

lady: No this is the number I want. Let me talk to your supervisor.

me: Yes ma'am please hold for one moment.

By this time I'm thinking about something sad so I don't crack up on the phone because she is arguing with me and pass the phone to my boss who was sitting across the desk from me.

Him: Veterans Services

I'm sorry ma'am we don't offer veterinary services here. We offer services to veterans only.

No ma'am I will not come take your dog to the vet's office

No ma'am this isn't Dr. Morris and no he doesn't work here. His number is (989) 555-5555.

Goodbye ma'am.

That is one phone call we get at least once a week.