I'm going to bite my tongue too because that story just angers me

%&^#$*(&^%@! I couldn't have kept my cool at all. You ladies have alot more patience than I do. I'm so sorry you had to go through that. That lady needs to get another job. She has no personality and no sense of humor, among other things...........I tried to bite my tongue

Good luck to Courtney and little Waldo!!