customer service

[Freedom]

Oh gosh, if I had seen this first I would never have sent you that PM, this nerve has already been scorched today!

On our local evening news tonight, the investigative report was about this same thing in the state capital. "Ever try to reach those in command," is what it was titled. At one point, the peron on the other end HUNG UP on the investigative reporter, WHO HAD ALREADY IDENTIFIED HERSELF AS SUCH! This was not someone in India, this was someone right here in our state capital, who has probably watched this reporteer on the evening news every night for 12 years~

I DON'T call my "big bank," anymore. I go to my local branch of same. Got to know the asst manager ( the manager is often out at corporate meetings, so that person is not going to be too helpful) and got her direct line. Now I call my big bank branch. (If I call the main number for "big branch," I get sent to some phone bank somewhere, AND THEY BILL ME FOR THE CALL.)

I hate calling for Dad's prescription refills (he has 17 presecriptions, and keeping up with it all is part of my full time job!) Most of them come through the VA (Veterans Administration; Dad earned the right to those benefits in WW II). Add government to the customer service thing. I have hung up after hearing a message tell me, "you are caller number . . . 37." What, I am supposed to hang on the phone for 1.5 hours? I drove over and make a fuss in person. It took 5 trips, but now Dad's meds run MUCH more smoothly. And the other veterans, well, I feel so SORRY for them if they are trying to handle this themselves. You don't feel well, and you didn't grow up with this technology and you have to deal with it? Poor people.

I like your idea of using the local company when you can.

[Vela]

The other day I called to cancel a book order I kept NOT receiving, and I was actually YELLED at by the "customer service" lady for trying to cancel the account. I still have never ever received the books to send back, I guess I had better call them again tomorrow, hope i don't get the same lady! I ended up hving to talk to a supervisor because she was such a WITCH, and I even started out trying to be nice to her.

[kimlovescats]

Don't get me started~!!!!!
What ever happened to "the customer is always right"??? That's how I was trained when I first started working way back when ... LOL!
Now if you complain about an employee to the management ... they take up for their employee and make you feel like a problem customer!!! It's absolutely absurd! At the very least, the management just shrugs it off with a simple half-hearted apology, and the employee goes un-reprimanded!!!

As far as the eternal answering machine selections ... I'm just waiting for 911 to have them ....

"911, please listen to the options and choose the one that is most appropriate"

#1 - If you know the extension of the party you are trying to reach, please press it now, and then listen to the options on their recorder.

#2 - If you don't know the number of the party you are trying to reach, please hold until the next available operator can help you. Estimated wait time is 30 minutes on a slow night.

#3 - If you feel that this is a life threatening emergency, please hang up and go to the nearest emergency room.

#4 - If you feel that your house is on fire, please go outside.

#5 - If you feel that your life is in danger, please hang up and call 911.

#6 - To repeat the options, press 0

[borzoimom]

Freedom- you are just fine honey.. .lollllllllllllll... It wasnt you- it was one company for several days...