How did SHE break the fountain?? Could it be the fountain was on it's last leg?? I thought for sure my PetMate fountain was broken until I read the directions. Turns out you need to completely take out the pump and hand scrub it. With a new filter, it works great!

Unless she maliciously and willfully (sound like a lawyer, don't I??) dropped it, I'd just explain it to the owners. Would I replace it? No.