GRRRRR, this makes me so angry!

Jackie, just a thought, but maybe we need a follow up from the local television station, newspapers etc. A little publicity about the insurance company - and how they are responding wouldn't hurt. If they hear the company name on a television station, it just might shake them up - that quibbling over the dollar difference is not in their interest!

It always makes me so angry when it comes down to this...........
what about pain and suffering compensation?