Both of the petsmart stores I have volunteered with, the adoption center LOCKS the door! The cages are not actually locked, so cats could be allowed out if people went into the center. Potential adopters see the cats through the glass and need to make arrangements to meet the cats with a volunteer. I even lock the door when I am there cleaning as people would just walk in weather or not a cat is walking around the floor (allowing it to escape into the store).

I would NEVER want the general public to have contact with the cats when there was no volunteer present. People are just too STUPID!!!!!