I feel the matter should have been taken to a responsible adult rather than you arguing with the parents. I know times have changed, but as a child I would not have DREAMED of arguing with an adult like that no matter how much I may have thought it justified.
The best course of action would have been to just walk away. All your life, you will run into poorly controlled, undisciplined children who are not monitored as they should be. Unless they are damaging the store or specifically hurting you, there is no purpose arguing and shouting at a parent. All that does is reinforce the kids' behavior when they see their dad not caring or even taking their side. It is NOT going to do anything to change the parent, all it does is compromise your own dignity. If they had been damaging the store, I'd have gone to a store manager to report it. If they had specifically done something to hurt me, I would have gone to my own parents to report it.
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