Where I work it is the same: grooming only happens if the animal cannot be groomed without sedation. So, therefore, we don't have any real groomers on staff and the dogs don't go out looking as good as they would coming from a real groomers. It is *very* easy to get carried away with clipping them while they're under. I've done it before

So, when you take her in, ask them to be very careful. Tell them exactly what you just said, don't shave behind her ears, and don't trim the mane too short. Otherwise, that's probably exactly what will happen.

Good luck to both you and Bijou!