One more thing I had forgotten about ! Both days that I had to leave Gidget so they could evaluate her they had me sign a form and on it, it stated "What number can you be reached at today"? Both times, in big numbers I wrote my work number. I was getting nervous because I hadn't heard anything, so I checked our answering machine at home and found they had left a message. The next day same thing only it was a message on my voice mail for my cell phone. Why did they ask where I could be reached if they had no intention of calling me there. Really makes me wonder about the care that our animals receive!!!