I wish I could give you some advice Jayna. Other then keeping her nails clipped and having the vet put soft paws on there is nothing I can think of. I don't have this problem because Mina was born with a defect in her claws where they grew into her paws. We just had her declawed to end her suffering. If it hadn't been for her condition we wouldn't have done it. Maybe they should ask their vet for suggestions if the soft paws isn't an option.