Originally posted by clara4457
Petsmart use Banfield microchips which run off a different frequency than the Avid and Home Again chips. Most shelters and vets do not carry the Banfield readers (although check with your shelter to make sure) and the Banfield chips cannot be read by the standard Avid readers.
They should all switch to a standard microchip! the Banfield kind (ISO microchip) is what they use in the rest of the world, and the Avid is what they mostly use in the US.

I hope you can find someone to do it FizzGiggs_Mommy!