My husband send them an email, complained, and now we get 2 boxes of food for Rudie! ... we're happy again.
Great! I'm glad you followed through. I tend to brood about things and just stop going to stores or whatever. That does no good and harms me. You alerted them to a customer relations issue and got a mini-reward for it. So glad it worked out well for you and that you improved their service. Well done!