What Information are "owners" entitled to?

[areias]

I also agree a trainer/behavourist should be contacted and to speak with all involved, and after evaluating the animal give a professional opinion on the likely hood of it recurring, and to offer support and training to help.

Thinking more on this...I agree with you, that perhaps a trainer should be contacted NOW, the correct steps and information handy, and then told to the household what has happened.