I really do not understand people sometimes. I know they're employees and are supposed to help people out, but where do they get the idea that they know everything? I'm sorry, but there is no shame in not knowing and asking maybe an employee who might know, or someone else. Especially a younger person. No adult in their right mind would expect them to know everything. If I wasn't sure about something you're darn right I'm asking someone. I'd be smart to, and stupid not to. Although the guy that wanted that pinch collar for a 30 lb. dog (could be a puppy I gather?) makes me wonder what for. It's a 30 lb. dog. Woooo that's a big one!...lol. Poor dog is probably tramatized now. Already scared, and then you have 2 people standing over you all frustrated. Jeez. Poor pup.