Originally posted by BigB_Kittys

Also, parts are available, such as the pump, in case it needs replacing.
I also wanted to add that customer service was wonderful!! When I first bought my *used* fountain - the seller forgot to pack the piece of wire that goes to the electric plug and adaptor. I called the company, explained it was used....they sent me a whole new pump AND adaptor!!

The seller sent me the missing part, so I now how a whole extra ectric pum system - if this one conks out