I just emailed her back...I should have added a "Hope your plane doesn't crash." for her tacky "Don't break a leg." comment. lol.

Here's what I put. Hope it sounds good. Sorry to bore you all with these details.

Sheila,

I am a bit confused by your emails, so I suppose I should make sure that we are on the same page before you write anything up. I wouldn't want you to waste your time.

I don't quite understand what you mean by "misrepresentation". That could mean you, Nick (the salesman), the Shell representatives, myself... I think that we already have this resolved and that we are just dealing with paperwork now.

The emails sort of indicated that there is a problem, so now I am unsure of what is going on. From your emails, it is my feeling that your legal department is going to reverse your decision to refund my money. Did you not have the authority to make this claim?

I apologize if this email is unnecessary. Because of my luck with your company so far, I am a bit reluctant. I just want to let you know before you draft anything that I expect what was promised in the original email from you.