Thank you all for your advice. I called my mom after reading here and told her to call and meet with her lawyer today and to put it in his hands.

She was waiting on State Farm (she's a claim rep for them) and I wont say they're dragging their feet, but she's been told management is in a 4 day meeting this week. Kind of annoying when she only has 15 days from Saturday. And, with a large company like SF, you'd think they'd want to get this figured out. If she was a terrorist, that'd be pretty bad for business, wouldn't you think??

P.S. She was flying from the Pensacola, FL airport to Chicago for a connecting flight to Los Angeles.