I'm glad to see that you got a positive response from the manufacturer. We feed Lady blue seal, and have never had any problems with the food. Some time ago, when we had just gotten Lady, we got some formed rawhide sticks from the local grocery store, and there was a piece of sharp metal in one of thenm. Thank god I spotted it before she ingested it. We complained to the manufacturer, and got no reply whatsoever. Glad to hear someone out in the pet food world actually cares about their customers.