Hey Liz ~

Call em up!

Canon has an EXCELLENT Custome Technical Support group -
just a phone call away!

For toll-free technical support, please call
1 (800) 828-4040 during regular business hours
(currently Monday-Friday 8:00 a.m. - 12:00 midnight EST
Saturday 10:00 a.m. - 8:00 p.m., excluding holidays).

Toll-free TDD Support Line for the Hearing Impaired
Monday - Saturday (excluding holidays) at 1-866-251-3752

Technical Support for Customers in Canada at 1-800-OK-CANON

They'll help with Computer/Camera problems
AND Picture Taking problem