Originally posted by moosmom

... Each one had different things for me to try.

... sending me a new disk to install it all over again.
"Each one had different things..."

Ho-Boy!

Reminds me of when I had A.O.L.

Their Help?? & Advice WAS "free" ---
but often "worked" as well as the Help?? you're getting!

Somehow I doubt that you got a "bad disk" -
at least that's ONE thing the AOL Guys never pulled on me!

Their favorite way to "get rid of a problem" (AND the Caller = ME)
was to tell me to "change" some setting;
and then say I had to "Re-Boot & TRY It" - and
of course they'd add "Call Back if you still have a problem!"

When I'd "call back" and report the SAME thing -
next guy would dream up another "change" to make -
and of course say a "Re-Boot" & re-try was required!

I wised up and started calling on my cell phone -
when the free-minutes were in effect -
so "WE" could "hang on" while I "tested" the last guess of a solution.

If you're not *paying* for every minute you talk to them -
I'd keep "pestering" them - and ASK to speak to a Senior Tech!
Explain you've talked to several techs already - and aren't
getting anywhere.

A final thought -
Keep Track of what each guy suggests - and TELL the Next Guy
what you've already done...
Sometimes that helps to develop some continuity to the effort.

Don't give up!!

/s/ Phred
.