I worked at PetSmart here and good lord the manager was a TOTAL idiot. He cared more about facing shelves than caring for the animals...once he told us to kill about 200 feeder goldfish *they were deseased or something but nothing treatment wouldn't fix if given time* and told us NOT to warn the customers who wanted to buy the ones that were alive. I warned the cusomers anyway, cause Im not going to be responsable for someones oscar or something die because of my managers idiocy. I got fired btw for many reasons, that being one of them. The petsmart here has admittedly improved since they fired that bonehead. Now as far as clenliness the two stores are just about the same. Petco here is a really clean store and actually is cheaper for some things than Petsmart. My only complaint with them is my little Cleo rat was alergic to the bedding they used and had some lung issues that needed treatment, although petsmart is the SAME exact way. Even at Petsmarts WORST I never saw what PETA is describing and nothing even came close to that at Petco
Ugh, I'd complain if I saw it though. Although if those stores weren't that bad, why did PetCo settle?