There are several people within the building (my internal customers) that are so cruddy on the phone, it's unbelievable. There's one lady that sounds so freaking condescending, she makes me want to punch her in the nose. She says "mm-hm" and "uh-huh" in the middle of every sentence you say to her. It's all good to say those little phrases to let the person know you're listening to them. But, those little phrases also usually bring about a slight pause in the conversation. But, she literally says them about forty times in a three minute conversation. I've gotten to the point now where I pause EVERY time. It's like a game now.

And, here's a little background. We get inside and outside calls. The inside calls drop in with a little beep and it has the agent's name on the caller id box. When an outside person calls, there's a beep, a whisper, and, the phone number shows up. There's a certain way to answer the outside calls, but, inside calls are very informal. Well, there's one or two people that answer inside calls as strictly and professionally as outside ones. Which, in itself, isn't that big of a deal. But, there's this guy (and, remember, we're all in the same building....at one point, I was about five feet away from him) that when he calls you, he'll say "Hi, Kari, this is **Frank** from the *company name* response center here in Dallas, Texas." I'm like, dude. I'm right next to you, I know where you are. Ugh. He's weird, though.

those are two I can think of right now. OH! Wait. There's one lady that when she calls me, she says..."Hi Kari, Sue." But she says it with no break, like Kari Sue is my full name. It bugs me.