*HATE* when dat happens!

Take a Deep Breath and see if you can't *make a deal* with FedEx...

Call their Customer Service 1-800 number and very *politely* ask to
talk to someone about a "late delivery".

Tell the whole *Tail* -
and be prepared to hear that "they can't do anything for you" .
(Remember - THEIR "contract" is with your supplier, not you!)

Listen the the Rep's explanation;
then ask to speak to your LOCAL "Station Manager".
The Rep will try to tell you that "Station Managers" -
1) Can't be reached by phone;
2) Do NOT "talk to" customers;
3) and maybe another excuse or two...

Stay *polite* - but be FIRM - TELL the Rep he/she can either -
1) Sent a message to the Station Manager to call you;
or 2) Pass you to a higher supervisor

Work your way UP through the chain -
sooner or later; they WILL notify your Local Manager.

When you do talk to someone who at least seems apologetic;
ASK for some concessions from FedEx to "make it right"...

Possibly give you "free" Overnight Service for your out-going
shipments that were delayed by THEIR "mistake".

"Remind" him/her this "could have" long-range repercussions on
your Future FedEx business...
1) Your telling your Suppliers to use only "UPS" -
FedEx doesn't like to "hear" *UPS*!
2) Your out-going shipments may no longer go via FedEx...
3) -OR- a "favorable concession" or two will cement your
future relations with FedEx.

A lil *Sugar & Honey* (as opposed to *rage*)
might go a long way here.

And you have Nothing to Loose by trying!

Good Luck!

/s/ Phred