It always is annoying when a car dealer - never mind mechanic, talks to Paul instead of me. Hello! I was raised in a family of mechanics, he wasn't. Never been ripped off by a mechanic, I have been fortunate, and let them know, up front, that I DO know what I'm talking about. It's a matter of attitude - and luck, too, I guess.

The one place that "fixed" a window, only to have something else in the door go kaflewey a few weeks later got to deal with a very annoyed me. I only paid parts for the second repair when I was done giving them what-for - and we never went to that shop again.