This sounds so frustrating! I have not dealt with adoptions either but know you will get some good advice from people here. My very first impression though - is to go with your gut and call the people - then you will have more of a feel for what they are like. Going through another person can only make the communications more confusing. You might still have a perfectly wonderful family waiting and actually talking with them would be a good ice breaker. Sounds odd though - if I were waiting on my new baby - I know I would want contact and would probably make a pest out of myself!! Good luck!!