I groom Prince myself. I brought him to a 'groomer' once, and they didn't give us the actual groomer-- just a clerk.

Prince had gathered mats in his back, and that is why we brought him there in the first place. (If we were going to bring Prince to the groomer for regular grooming, we would have to bring him in at least once a week! ) Anyway, the 'groomer' didn't use a dematting comb (which we now own), just a regular brush, and RIPPED it out. My poor baby had a bald spot. And she also told us he didn't behave very well. Well no wonder! You were ripping his hair out!