Well, I can certainly understand your frustration. I'm going through the same thing with a friend too. To make matters worse, my friend really wants a minpin and she has small kids. (Don't worry, I'm working on her.)

But also, everyone was inexperienced at dog ownership one time or another in life. Just as parenting. I didn't have a freakin clue when I had my son, but it seemed to work out ok. lol. It isn't something that you learn through osmosis. You pretty much have to learn through experience. At least she is asking questions. That shows that she wants to do the right thing and be a knowledgeable owner. You gotta start somewhere!

Good luck in helping her out, I'm sure she'll need you.