You know we all use Dell's at work (of course we buy in bulk) and I've had no problems with their Tech Support. I'm amazed that the new one arrived in pieces. Our's come in two boxes, one for the CPU, keyboard, mouse, etc etc and the other one for the monitor. Having Dell written on them you are luck they weren't stolen.

Anyway glad you have in the "land of the living" so-to-speak.

BTW: Richard has been starting some "interesting" threads. I think a search is in order.