What a great story!

In my last job in the customer service skills course I taught, I used to ask the students for an example of poor customer service they'd received. Every hand in the class would go up, and they could all tell a dozen stories! Then I'd ask for an example of great service, and it would be like pulling teeth ... positive feedback is so rare and I'm sure it'll make that police officer's day when he hears that his work was appreciated