Your experience sounds dreadful (I'm not getting at the place as they are obviously doing their best) but all those kitties wanting a cuddle, how sad !!! Poor babies, i always said (and people think I'm mad) but if I ever win the lotto I'm going to start an animal sanctuary !! (as I said I'm considered mad by my friends as they would shop, holiday and more shopping !!) It breaks my heart to think of all those animals who are either mis-treated or simply homeless !! Well done for volunteering !!!