Supervisor Mike Carr takes Customer Service to another level when he faces the difficult task of cleaning an Alzheimer's patient who has had a small accident!
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I missed the first 10 min so didn't get a chance to see this.

I found it interesting that they mentioned that all flights are overbooked because no everyone shows up all the time. I'm not sure how I feel about this one. If I were a passenger and paid for a flight only to find out I couldn't get a seat, I'd be ticked off too; but then again if I showed up at the airport at the 11th hour what can I expect??

I have never had a problem being polite to anyone in the service industry. They have a job to do too and as the saying goes "you can catch more flies with honey".

I handle "help desk" calls all the time and when someone on the other end of the line is screaming because the internet is down and it's not our fault all I can do is let them rant then politely say "I'll get right on that......"

Nice stories Catlover and Richard.