Personally watching people act like that-it makes me MORE aware of how I treat people that are giving me service..

This guy, Mike Carr deserves sainthood.

For a few minutes on TV he put himself out there to help someone that he probably will never see again. He was professional, courteous and went way above and beyond his job
description.

Most of us would call someone else or just steer that couple to
the nearest bathroom and say, Too bad, So sad....

A while back I used to schedule patients for surgery.....

Two things made me change my mind about being nice while I did
the job...

One was a woman who threatened me with a lawsuit if she died.
I thought to myself, 'Great trick, lady......' She yelled and screamed at me until I took her out of the office because she was making so much noise...

Later, she was scheduled for a mastectomy, she came back and apologized profusely about her tirade...Funny how a small look at your mortality changes your outlook when it hits you in the face.

Another time I scheduled a minor patient for some surgery.

I spoke to the mother, made all the arrangements - just to have her call my boss to tell her that I didn't do jack for her. This lazy piece of crap COULDN'T remember our conversation and my instructions.....thank god for DOCUMENTATION.

So the next time you feel like taking it out on someone who is trying to help you, remember how stupid you will look on TV arguing about your mistake, or something that goes wrong that is out of the customer service person's hands- and remember to
start muttering about lawsuits..

That company will just pass the costs on to you the next time.

Stupidity knows no bounds, you just aren't aware that you are afflicted with it.