Don't you hate that? I know it probably isn't the right thing to do, but I usually try to use the same user id and same password for most of my online things, including email, but you always get that exception where they say "that name is already is use", when you know it isn't, or they say you have to use at least one number with the letters, etc etc etc.

You're probably going to have to reset your passcodes, Anna. Do you have a tech support number you can call? Good luck!