Ya know, I understand human error. I understand a bad day. But the more I thought about what happened, the more irked I became. Also, I talked with my boss about the situation (he asked how the patient was this morning -- he loves animals ) & I briefly told him what happened. He agreed that it was over the top.

I did call today and spoke with the lady who gave the second ok to come down. Told her (politely) that I was calling in regards to something that happened yesterday that upset me greatly. I explained the situation noting that (1) I wasn't trying to get anyone in trouble and that (2) up until yesterday I had had nothing but good things to say about the practice but (3) what happened yesterday disappointed me greatly, enough so that I was thinking of taking my business elsewhere; (4)bottom line, I just wanted to find out what/where the miscommunication was. She DID act concerned and even sounded a little shocked at what happened, she said she would do some checking and call me back. She failed to return my call. If she does not call tomorrow, I will be writing a letter and will def. take Piper somewhere else. Exactly where that will be, I don't know.

I got to thinking... what he did to Piper was not any different than what any other vet would do. (Check for mites, ringworms...) And, in all honesty, he wasn't sure what was going on with my bunny... it was a case of "let's try this and see if it works." I respect and value his route of treatment, but I guess I keep going back to the fact that... he didn't know.

On the plus side, Piper's attitude, eating, pottying habbits have NOT changed. It's truly NOT an emergency situation which makes it good to test the waters with other vets. I'm driving two hours NE... I can drive two hours SE just as easily to two other cities. And, if all else fails, I have Sophie's vet in Las Cruces.