Actually to be honest, I did kinda flip out once we were in the car.

I guess what got me is that she did the opposite of what I asked her to do and that is not good customer service. The smug attitude didn't help either.

I think that I will call the manager on Monday and calmly point out to him why I was dissatisfied. In a weird way, she may not have viewed it as bad customer service. She may have done the same thing to a bunch of other people, but they just brushed it off or whatever.

I just think that when people do something wrong, they need to be corrected. Not meanly, unless it is completely called for and in this case, I don't think I need to be over the top evil about it. I mean, I don't want her to lose her job, just don't do it to anybody else.