Originally posted by boscibo
Is anyone a mechanic...
I'd really like to get it working again,
so if anyone knows how to fix it...
Here's what I found...

The Drinkwell is assembled & sold by:
Veterinary Ventures, Inc.
Email: [email protected]
5635 Riggins Court, Suite 20
Reno, Nevada 89502
(toll-free)866-322-2530

WEB site = Vererinary Ventures Drinkwell Site

INSTRUCTION MANUAL (if you don't have one) is on:
Drinkwell Instructions (PDF file)

PARTS ORDER Page is at:
Drinkwell Parts Order

Another Source of Parts (A lil CHEAPER) is:
WorldPetStore.com...
Parts & Filters toward the Bottom of the Page.
BUT check how much they want for shipping & handling! Vet Ventures says their prices *Include* Ship & Handling!
Also note that World Pet Store sells the Pump IMPELLER seperate from the Pump MOTOR assembly!

The Pump & Motor is made (and warrantied) by
Rolf C. Hagen (USA) Corp.
but they are a lil bit harder to deal with - as this web site note states:
"R C Hagen ONLY SELLS SPARE PARTS directly to the Public.
We DO NOT operate an ON-LINE STORE,
nor do we SELL DIRECTLY THROUGH THE INTERNET..."
Hagen web site =
R C Hagen web site

Suggestions:
1) Ask local Pet Stores if the have a Resident Drinkwell Repairman?
2) Review the Instructions and WHAT you did...
The pump & motor are probably sealed - if it won't turn (make any noise) - you might have it installed back in the housing incorrectly and it's bound up. Try taking it apart again and then re-assemble it. You could also try running the motor while it is removed from the Fountain - it should run (and TURN) quietly.
3) Call Mrs. Drinkwell - number above.
They may have a Srevice Help-Line.

Couple of Tips...
Instructions STRESS to not run the fountain DRY or Low on water!
Also STRESS "WEEKLY" and "Bi-Weekly" routine cleaning of the pump!
The Filter - if you use it - "should" filter out the food chunks and/or hair that might get into the water.

Good Luck!

/s/ Phred