aww that sucks...I don't know if you still can convince her but maybe you should tell her how good it really was for us. I got the halti to take pressure off his neck. I noticed that Kai would 'weeze' after/during a walk. And Kater is sooo right. The halti doesn't restrict the dog from doing anything except pulling your arm off. The dog can still breath, pant, drink and bark. The thing only guides the head to where you want to go instead of trying to pull the dog back to you. If head goes to one spot, body follows.