Originally posted by captain
Yessss!!!

But the icing on the cake is when their new name is ....

Shelby-Jade Hobson-Jones ............. YUP?

and she'll call saying, "This is Shelby Jones, can you pull up my account????"

"Ma'am, I don't see your account in our database, can i have an account number????"

" I don't have my card with me.....i called last week and was able to get some info......"

She doesn't remember that she was Shelby H-O-B-S-O-N-HYPHEN-J-O-N-E-S when she called last week....