Thanks for all the support - you guys are the best!

I know who signed for it - unfortunately she just says that she signs for loads of packages (which she DOES), and can't remember what happened to that specific one. (Normally an Internal Messenger would deliver to the correct dept. / person, but there is no process to trace this).

I kept on asking the seller to give me a waybill number so I could check on my side, but he told me his shipping dept works with Invoice Numbers, and it took a few days to get the waybill number, by which time it was too late.

They DID have my phone number wrong on the waybill, so UPS was unable to contact me to pay the duty when the item arrived, but instead of holding on to it, UPS just put the duty onto my employers account (we also use UPS for business deliveries) and dropped the item at my office.

I am now arguing with the seller that if he had got my phone number correct (he switched two digits when he captured it on the waybill), and also that if he had given me the waybill number to me I could have traced it, this would not have happened. I have asked him to supply me a replacement (but am not holding my breath).

My only other recourse may be to go to the police and lay a case of theft, and then go to my credit card issuer and file a dispute as I didn't receive the item. (This is a million-to-one shot, as the item WAS delivered, just not to me)

So hold thumbs for me that I'll get something sorted out - It's going to take me another year to save up for a new one!

By the way, I report directly into the GM, and he doesn't give a hoot - the receptionist is a relative of his, and has been working there for years. She is totally incompetent - arrives late / two hours klunch / leaves early / never passes messages - but she is "bullet proof"