Souraya - I wouldn't worry too much about it, because there is not much you can control about the situation. Just make sure you have as many contact details as possible and always call for updates, etc. There isn't much we can do as customers to improve an airline's communication issues. Just be very vigilant, keep up on him, and write EVERYTHING down. I'm going to have a great complaint letter as I've written down everyone's names involved as well as the original information I was given. Be prepared to have ammo, need be.

Sammi - I really like Minneapolis! I'd be happy to settle down here, but I think D.C. has more of the opportunities Sam and I are looking for. It's a great place and I'm very happy to be back.